DRAFT / PENDING LEGAL REVIEW (LEGAL_REVIEW_PENDING=TRUE)

Refund & Cancellation Policy

Effective Date: August 20, 2026 | Status: Operational Draft Pending Final Legal Sign-off

Notice to Subscribers: This policy outlines standard subscription cancellation and dispute handling guidelines. Statutory consumer refund rights apply according to jurisdiction and final corporate counsel approval.

1. Subscription Cancellations

Subscribers may cancel their monthly or annual SaaS subscription plan at any time directly from the Landlord Billing Portal or by contacting support. Upon cancellation, access to premium features remains active until the end of the current billing cycle.

2. Refund Eligibility

Subscription charges are generally non-refundable except where required by applicable law or in the case of verified billing errors. If you believe you were charged erroneously, please submit a dispute request within 14 calendar days of the transaction date.

3. Tenant Rent & Deposit Payments

Rent payments, maintenance fees, and security deposits processed between Tenants and Landlords through RentMix are subject to individual lease agreements and landlord refund policies. RentMix operates as the software platform and does not retain lease security deposits.

4. Contact Billing Support

For inquiries regarding invoices, charges, or cancellation assistance, email our billing department at billing@rentmix.us or support@rentmix.us.